Senior Vice President, Client Operations

Senior Client Operations Manager

Location: Lake Mary, Florida (4 days in office expectation). This role is part of the Client Services team at BNY Mellon.

Responsibilities

• Independently work with large, complex external clients to resolve the most critical and complex day‑to‑day issues and direct them to appropriate resources at BNY Mellon.
• Serve as a subject matter expert on BNY products and services, leading staff on specific projects and resolution of client issues.
• Lead team members across multiple lines of business in providing support to major clients, addressing and resolving the most complex operational and technical issues and ensuring requests are executed.
• Contribute to the development of strategic initiatives designed to improve the client service experience and provide strategic guidance on internal activities to enhance client satisfaction.

Qualifications

• Proven experience working with large, complex client accounts and resolving critical, non‑routine client issues.
• Advanced problem‑solving skills, sound judgment, and extensive experience analyzing complex information.
• Masterful communication skills to deliver high‑quality service to a specialized client base.
• Strong knowledge of BNY Mellon products and services across multiple lines of business and geographies.
• Ability to lead and provide guidance to less experienced team members; no direct reports required.

Benefits & Compensation

BNY offers a competitive base salary and a comprehensive benefits package, including a 401(k) plan, health, dental, vision, and basic life insurance, as well as generous paid leave, paid volunteer time, and eligibility for an annual discretionary incentive award.

EEO Statement

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups, Females, Individuals with Disabilities, and Protected Veterans.