Senior UX Specialist

Role Summary

The Senior UX Specialist supports mission-critical software modernization initiatives within a complex enterprise environment. This role leads user experience activities, including user research, journey mapping, requirements definition, usability testing, and accessibility. The position collaborates with cross-functional teams to develop intuitive and accessible digital solutions that align with human-centered design principles and applicable accessibility standards.

Responsibilities

• Lead user experience activities, including research, design recommendations, and requirements gathering.


• Develop and document standardized processes for UX research, journey mapping, and requirements definition to promote consistency across projects.


• Conduct user research and stakeholder interviews and develop user personas to inform product and development decisions.


• Design, map, and document end-to-end user journeys to identify pain points and translate findings into actionable software requirements.


• Conduct usability testing on applications and prototypes, analyze user feedback, and recommend improvements to interfaces and workflows.


• Support compliance with applicable accessibility requirements and standards, including Section 508 and WCAG.


• Collaborate with cross-functional teams, including product delivery, engineering, and systems architecture, to support user-centered design implementation.


• Advocate for end users by translating complex business and operational workflows into clear, functional digital experiences.


• Develop and maintain standardized UX workflows and documentation to support consistent and scalable design practices.


• Communicate design strategies, research findings, recommendations, and project progress to stakeholders.

Qualifications

• High school diploma or equivalent with 6 to 9 years of relevant experience, or an equivalent combination of education and relevant experience.


• Demonstrated experience in UX design, user research, or digital strategy within complex enterprise environments.


• Experience developing user personas, conducting user and stakeholder interviews, and mapping complex user journeys.


• Experience planning and conducting usability testing for applications or prototypes.


• Strong knowledge of human-centered design principles and their application within Agile and Scrum environments.


• Strong verbal and written communication skills, including experience documenting design frameworks, research findings, and presentations.


• Ability to obtain and maintain the required Public Trust determination.


• Experience with UX/UI design and prototyping tools such as Figma, Adobe XD, or Axure.


• Experience collaborating with development teams to balance technical feasibility, business requirements, and user needs.


• Working knowledge of accessibility requirements and standards, including Section 508 and WCAG.

Publishing Pay Range: USD $100,000.00 - USD $125,000.00 Annually

This is a fully remote role and can be performed from any approved location within the United States.

About GDH

At GDH, we believe in the power of people and the importance of caring. Our culture statement, \"We care about people,\" isn't just a tagline - it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs. Who We Are: GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.

GDH Benefits

• Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services.


• Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans.


• Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws.

Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department. Please visit our notice of collection for California applicants.