Senior UX Designer

Senior UX DesignerMarina del Rey, California, United StatesAt Dr. Squatch, we're raising the bar on men's personal care with our line of natural, high-performance products. We're on a high-growth, fast-moving ride, continually introducing new product categories, launching into retailers nationwide, and growing internationally. We have been recognized and certified by Great Place to Work® multiple times, and we achieved status as a certified B Corp in 2023. We are looking for passionate, talented people who want to join us in our mission to inspire and educate men to be happier and healthier!About the Role:We are seeking an experienced and detail-oriented Sr. UX Designer to join our Web Product & Engineering team. This individual will be the voice of the user across our digital experience — leading research, usability testing, and information architecture to ensure every flow is intuitive and every touchpoint feels like one consistent, connected experience. This role partners closely with our Product Management, Product Design, and Engineering teams, providing the research, structure, and consistency that our digital products get built on top of.This role will report to the Sr. Director, Web Product & Engineering.This is a full-time, hybrid role with company benefits based in Marina del Rey, CA.The anticipated base compensation range for this role will be $120,000 to $150,000.

Compensation will be commensurate with the candidate's experience and local market rates.What You'll Do:User Research & Interviews Plan and conduct moderated user interviews, surveys, and contextual inquiry sessions to build a deep understanding of our audienceSynthesize research findings into personas, journey maps, and opportunity areas that inform both UX and product decisionsOwn and maintain a living research repository that the wider team, including Product Design, can referenceEstablish a cadence for ongoing customer feedback loops tied to the product roadmapChampion the voice of the user in roadmap and prioritization discussionsUsability Testing Design and facilitate usability studies (moderated and unmoderated) on key e-commerce flows: PDP, cart, checkout, and accountTranslate test findings into prioritized, actionable recommendations for both UX structure and visual executionIterate on flows through multiple testing rounds before and after Product Design applies visual treatmentWork with tools such as Maze, Hotjar, or UserTesting to run studies at scaleInformation Architecture & Interaction Design Produce low-fidelity wireframes, user flows, and site maps that define structure and interaction before visual design beginsDefine navigation patterns, content hierarchy, and interaction models that hold up across the full digital experienceBuild interactive prototypes to validate flows and interaction logic with users and stakeholdersDocument interaction states and edge cases clearly for both Product Design and engineering handoffExperience Consistency Own the UX patterns, interaction conventions, and information architecture standards that keep every digital experience feeling consistentAudit existing flows to identify inconsistencies in navigation, terminology, and interaction patterns, and drive resolutionMaintain documentation of UX patterns and behavioral standards (as distinct from visual brand standards) for the team to referenceEnsure accessibility and usability standards are upheld consistently across the sitePartnering with Product Design Hand off research findings, wireframes, and interaction specs so Product Design can apply visual and brand treatment with full contextParticipate together in design reviews, representing user needs and consistency standards alongside Product Design's aesthetic point of viewCollaborate on a shared design system, where Product Design leads visual language (color, typography, brand tokens) and this role leads interaction behavior, structure, and consistency rulesProvide usability feedback on high-fidelity designs before they move to engineeringWorking with Engineering Understand component-based thinking; design flows and structures with reusability in mind, not one-off screensAnnotate handoffs with interaction states, responsive behavior, and content/structure logicCommunicate UX rationale and research findings clearly, and be open to technical and design pushbackMaintain a working awareness of what is and isn't straightforward to implement in a headless Shopify environmentParticipate in sprint ceremonies: standups, planning, and retrospectivesAbout You:4+ years of experience in UX design or user research, with a portfolio demonstrating strong research-to-structure thinkingDeep expertise in user research methods (interviews, surveys, contextual inquiry) and usability testingStrong information architecture and interaction design skills; comfortable working in wireframes and low-fidelity prototypes in FigmaExperience planning and running usability studies, and working with tools such as Maze, Hotjar, or UserTestingA collaborative mindset and track record partnering with visual/UI designers, understanding where UX structure ends and brand execution beginsComfortable partnering closely with engineers; experience with headless e-commerce (e.g., Shopify) is a plusBachelor's degree in Human-Computer Interaction, Design, Psychology, or a related field, or equivalent practical experienceExcellent communication and facilitation skills, with the ability to present research and UX rationale to cross-functional, non-design stakeholdersSomeone who gets things done without perfect resources, is innovative, and works with a sense of urgencySomeone who has high standards, takes ownership, and is invested in the outcomeSomeone who proactively helps others, stays positive, and has a good sense of humor