To support the Utilization Management department, the full-time Senior Utilization Management Coordinator will manage incoming requests, serve as a primary point of contact for inquiries, and assist with process improvements while working remotely. Key responsibilities Serve as the primary point of contact for inquiries related to Utilization Management processing Manage the UM team's inquiry mailbox and process special handling requests Collaborate with internal teams to identify trends and implement process improvements Required qualifications Bachelor's degree preferred or equivalent experience in the healthcare industry Minimum of 4 years of experience in Utilization Management or claims processing, preferably in dental Familiarity with dental terminology is a plus Proficiency in Microsoft Word, Excel, and Teams Ability to work independently in a fast-paced environment