Responsibilities
- Develop training programs related specifically to the claims management system products
- Design training plans and materials
- Organize and conduct complex training programs
- Train instructors or deliver instructor‑led classroom sessions to users
- Consult with claims management to identify training needs that meet, support, and incorporate Sedgwick business needs, objectives, strategies, and policies
- Design and coordinate detailed training programs for claims management related to products
- Design, deliver, and maintain courses for classroom or online application
- Assist with the implementation of policies and procedures related to various training and educational programs for Sedgwick University
- Monitor and evaluate the effectiveness of curriculum by deploying measurement and feedback tools that track outcomes and ensure alignment to business objectives
- Maintain product knowledge, industry knowledge, and familiarity with claim management internal processes
- Initiate performance consulting process addressing training issues; provide recommendations to internal and external client issues
- Establish relationships and networks with a broad range of people and groups for technical claims related areas
- Create and maintain assessment and evaluation tools used consistently for external and internal clients
- Create reports including management summaries and status reports on various training or client issues or initiatives
- Modify, revise, and update the content of existing training programs
- Perform other duties as required
- Support the organization's quality program(s)
- Travel as required
Requirements
- Bachelor's degree from an accredited college or university preferred
- Must meet the definition of "Instructor" as defined in CCR (i)
- Must possess California Self‑Insured Administrator Certification; WCCP, AIC, or ARM preferred
- Eight (8) years of claims management experience or equivalent combination of education and experience to include two (2) years of supervisory experience, one (1) year training experience (including presentations), and two (2) years Microsoft related products experience required
Core Competencies
Demonstrates expertise in developing and delivering training programs specifically for claims management systems, with a strong focus on curriculum design, evaluation, and alignment with business objectives. Possesses extensive knowledge of claims management processes and the ability to consult on training needs effectively.
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