An established industry player is seeking a skilled individual to assist in managing contact center software technologies and IVR strategies. This role involves documenting telephony structures, troubleshooting user issues, and exploring automation opportunities to enhance the calling platform. You will also be responsible for creating and implementing new campaigns as needed, producing detailed reports, and managing incident tickets while adhering to SLA guidelines. If you are passionate about optimizing telephony systems and improving user experiences, this opportunity is perfect for you.
#J-18808-Ljbffr
#J-18808-Ljbffr