ECP in Denver is seeking a Customer Support Specialist III to serve as the final escalation point and primary technical triage resource before issues reach Dev, Pharmacy, Billing, Compliance, or Product. You will reproduce complex issues, validate bugs, gather context, and help improve release quality through documentation, testing, and knowledge sharing with cross-functional teams.
You will also support QA during releases, maintain detailed ticket documentation, and enable Level 1–2 teams
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