Providing advanced functional and technical support for ERP integrations, the full-time Senior Technical Support Specialist will troubleshoot complex issues related to payment processing and accounting while collaborating with cross-functional teams in a remote environment. Key responsibilities Troubleshoot and resolve complex integration and payment processing issues for customers using various ERP platforms Collaborate with Product, Engineering, Customer Success, and Implementation teams to enhance customer experiences Manage customer inquiries and provide technical support in a timely manner, ensuring high levels of customer satisfaction Required qualifications 3+ years of experience with ERP systems in a functional, consulting, implementation, or technical support role Bachelor's degree in Accounting, Finance, Business Administration, Economics, Information Systems, or a related field Strong understanding of accounting principles and core ERP business processes such as Order-to-Cash and Accounts Receivable Demonstrated ability to troubleshoot complex ERP issues and deliver customer-focused solutions Experience with customer support platforms like Salesforce, Zendesk, or similar ticketing systems