Senior Technical Support Representative (Fully Remote)

Become an expert on the Axon Fusus solution including apps, APIs, and roadmap. Work with implementation teams for geospatial setup of customer locations. What You’ll Do: Respond to and resolve inbound customer support requests through email and telephone. Troubleshoot issues and follow escalation policies. Maintain detailed documentation in the CRM system. What You Bring: 1+ year experience in information systems and networking. Strong knowledge of enterprise network equipment and data flow. Experience with security camera systems and VMS solutions. Competitive base pay with hourly range and bonus potential. Discretionary paid time off and paid parental leave. Medical, dental, vision, fitness programs, and wellness support. Axon Axon is a public safety technology company that provides devices and cloud software to protect life. The company values diverse perspectives and offers a fast-paced, meaningful work environment where employees take ownership and drive real change. #J-18808-Ljbffr