Senior Technical SupportOur client, a financial company, is looking for a Senior Technical Support for their New York, NY location.Responsibilities:Respond to and resolve user-reported technical issues via various communication channels, including phone, email or in-person.Troubleshoot hardware and software problems on desktops, laptops, mobile devices and other IT equipment.Install, configure and maintain operating systems, software applications and peripheral devices.Provide guidance on how to use software applications, troubleshoot common user errors and offer training and self service tips when possible.Ensure a positive customer service experience by addressing user concern and inquiries promptly and professionally.Create and maintain documentation for IT procedures, troubleshooting guides and knowledge base articles.Share knowledge with colleagues and end-users to empower them to resolve common IT issues independently.Stay updated with emerging technologies and industry trends to enhance technical skills and provide innovative solutionsRequirements:High School Diploma, GED or equivalent certificationRelevant Certifications, such as CompTIA A+, CompTIA Network+ or Google IT Support Professional Certificate can be advantageousStrong problem-solving skillsExcellent communication and interpersonal skillsPatience and ability to convey technical information to non technical usersUnderstanding of cabling (testing, running, repairing)Familiarity with a variety of Operating Systems (e.g., Windows 10, Windows 11, MacOS)Knowledge of hardware components and basic networking conceptsAbility to work independently and as part of a teamBachelor's Degree5+ years of experience as an IT Professional (tech support)2+ years of experience using Google SuiteWhy Should You Apply?Health BenefitsReferral ProgramExcellent growth and advancement opportunitiesICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.