Senior Technical Support Manager - Envysion (Hybrid)

Senior Technical Support ManagerWe are seeking a Senior Technical Support Manager for the Envysion product line to serve as a strategic leader within our support organization. In this role, you will empower a high-performing team to deliver exceptional service while scaling internal operations. You will act as a strategist who views support as a vital component of the product lifecycle, serving as the bridge between technical support and cross-functional teams to help ensure the voice of the customer directly influences our product roadmap.Key Responsibilities:Operational Leadership & MetricsOversee team operations and report key support health metrics to senior leadershipIntegrate forward-looking support methodologies like Knowledge-Centered Support, Collaborative Support, and Community EngagementAct as the executive point of contact for customer satisfaction trends and business operational healthEscalation & Strategic CollaborationServe as the final escalation point for client and internal technical support issuesPartner with Product and Engineering teams to establish software quality tracking programsDrive cross-functional and new product training programs for support team membersJob Requirements:Basic Requirements4+ Years experience as a Technical Support leader or people managerHigh School DiplomaLegal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.Technical ExpertiseSupport Methodologies to drive rollout of Knowledge-Centered Support (KCS) across an organizationSoftware Quality Tracking to collaborate with Product and Engineering teams on quality initiativesProfessional ExperienceExecutive Communication to effectively report support health metrics and customer trends to senior leadershipOperational Execution to prioritize tasks, maintain deadlines, and manage shifting priorities in a dynamic environmentCross-Functional Collaboration to influence product roadmaps and lead team training programsPreferred QualificationsBachelor's degree or equivalent practical experienceBackground in operations managementHistory of delivering results and maintaining performance excellenceTarget Base Salary Range: $105,000- $115,000Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.Our U.S.

Benefits include:Incentive Bonus PlansMedical, Dental, Vision benefits401K with Company Match10 Paid HolidaysGenerous Paid Time Off PackagesEmployee Stock Purchase PlanPaid Parental & Family Leaveand more!Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.