Percepto seeks an experienced Support Team Manager to own our end-to-end customer support, combining an outsourced Level 1/2 partner with an internal Level 3 team. You’ll collaborate daily with Field/Ground Ops, Remote Ops, R&D, Product, Commercial, and Safety to keep customers running and fleet flying.
Lead staffing, KPIs, and escalations while shaping the AI-driven support roadmap and automation strategy. Hands-on in critical investigations when needed.
#J-18808-LjbffrSenior Technical Support Manager: AI-Driven Ops in fl at Unknown Company
This position is listed as full time and able to be worked remotely.