Driving the resilience and efficiency of global value transfer infrastructure, the full-time Senior Technical Support Engineer will act as the ultimate escalation point for complex integration challenges, lead product engineering decisions, and mentor the support team while working remotely. Key responsibilities Act as the final escalation point for advanced technical troubleshooting, deep-diving into codebases and client integrations to resolve intricate issues Partner with Software Engineering and Product teams to advocate for architectural improvements and escalate critical bugs Architect and build internal tools and automation scripts to enhance support workflows and monitor API health Required qualifications 5+ years of experience in a technical client-facing support engineering, solutions engineering, or backend software development role Deep architectural understanding of REST APIs, SDKs, websockets, and debugging complex authentication issues Strong proficiency in writing and debugging code in programming languages such as Python, Javascript/Typescript, or Golang Hands-on experience with AI tools and automation for code debugging and support workflows Extensive experience with logging, observability platforms, and sophisticated ticket tracking tools