Dedicated to ensuring a seamless experience for top-tier customers, the full-time remote Senior Technical Support Engineer will manage customer interactions, troubleshoot technical issues, and collaborate cross-functionally to resolve problems efficiently. Key responsibilities: Interacting with customers to identify and resolve technical issues while exceeding expectations on response quality and timeliness Taking end-to-end ownership of customer issues, including troubleshooting, root cause identification, and resolution Collaborating with various teams, documenting bugs, and providing feedback to improve training and documentation processes Required qualifications: Technical degree preferred in Computer Engineering, CIS, MIS, or CS Minimum of 8 years of related experience with a Bachelor's degree or equivalent experience Solid knowledge of REST API, SSL/TLS, IPv4, JSON, LDAP, and Proxies Experience with Linux administration, virtualization, and cloud-based platforms (AWS, Azure, Google Cloud Platform) Support experience with IAM (Identity Access Management) software is preferred
Senior Technical Support Engineer in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.