Senior Technical Success Manager

Senior Technical Success ManagerAs a Senior Technical Success Manager (TSM) at New Relic, you can optimize your blend of technical knowledge, problem solving skills, business acumen, and teamwork to take care of and grow our customer base in a meaningful way. While you will work closely with our larger account teams, at New Relic a TSM is more than a technical resource to the sales team. You will own the technical success and post sales relationships for our valued customers.

You will help our customers succeed while growing their New Relic Investment. You will nurture New Relic's strategic direction and vision, as well as promote and support new product directions on behalf of your customers.You must be customer-obsessed to ensure our customers become lifelong proponents of the New Relic platform and will help achieve this by owning technical relationships, solving technical problems in real-time, and owning your account base from a technical perspective.What you'll doOwn customer adoption, onboarding, and continued success at your customer base.Forecast customer consumption and document opportunities and successes.Lead all aspects of the adoption, optimization, and integration of New Relic within your customers.Be a partner with Sales to identify revenue opportunities through the upsell of new services and contract renewalsBe your customer's voice with product and engineering.Maintain a deep understanding of the customer's business and how they use technology to grow.This is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to.This role requires5+ years of pre or post sales experience within the software industry3+ years of demonstrated pre or post sales experience working with enterprise customersStrong technical background and sales/customer orientationA desire to learn new technologiesAn interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience)Ability to keep up to date project plans and documentation.Fluent in EnglishBonus points if you haveFamiliarity in one or more of the following development languages - Java,.Net, Ruby, C, Python, Node.js, GolangExposure to and/or interest in cloud technologies: Kubernetes, containers, microservices, DevOps, CI/CDBackground in mobile device platforms & architectures (IOS & Android)Bachelor's degree in Engineering/Computer Science or equivalent desirablePlease note that visa sponsorship is not available for this position.New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.Estimated On-Target Earnings Range $203,000 —$254,000 USDFostering a diverse, welcoming and inclusive environment is important to us. We celebrate our talented Relics' different backgrounds and abilities, and recognize the different paths they took to reach us - including nontraditional ones.

Their experiences and perspectives inspire us to make our products and company the best they can be. We're looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements.

Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.