Senior Technical Success Manager (Fully Remote)

• You'll own technical strategy and drive adoption for top-tier customers, acting as primary technical advisor.
• You'll manage premium support relationships and partner with Field Sales to ensure successful implementation and upselling.

Who You Are:

• You thrive in ambiguity and are comfortable building the path as you walk it.
• You act like an owner with bias for action, and you're a high-trust collaborator who embraces challenge.

What We're Looking For:

• Foundational AI/ML understanding and extensive technical account management experience in security.
• Expert knowledge of enterprise networks, troubleshooting tools, and ability to communicate complex solutions clearly.

What Will Make You Stand Out:

• Advanced knowledge of protocols (SAML, LDAP), shell scripting, SQL, and Cisco/Juniper routing.
• Willingness to travel up to 25% and translate field insights into product requirements.

Zscaler

Zscaler accelerates digital transformation with the Zero Trust Exchange platform, a cloud security solution protecting thousands of customers from cyberattacks. The company is AI-native and values ownership, collaboration, and a challenge culture.