Senior Technical Quality EngineerSungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy storage systems. The company offers a comprehensive range of products and services designed to optimize the performance and efficiency of solar power installations. Sungrow North America is known for its commitment to innovation, high-quality standards, and exceptional customer service, aiming to provide sustainable and reliable energy solutions to meet the growing demand for clean power.The Senior Technical Quality Engineer leads quality function within Service Engineering, driving quality strategy, quality improvement, and engineering change governance for Sungrow's PV product portfolio.This role is responsible for establishing a closed-loop quality management system from quality data to headquarters, ensuring structured data analysis, timely escalation of critical issues, and execution of corrective and preventive actions.The position serves as a key cross-functional leader, collaborating with CoE, R&D in HQ, Field Service and Supply Chain teams to enhance product performance, reduce warranty exposure, and improve customer satisfaction.Essential Duties and Responsibilities:Strategic Quality Lead Lead the development of global quality monitoring frameworks using field data, warranty records, and shipment dataIdentify systemic quality risks and proactively drive mitigation and escalationAdvanced Data Analytics & Quality Insights Lead data-driven quality analysis including: Warranty ticket trendsFailure mode identificationComponent risk assessmentDevelop predictive insights to identify emerging quality risks and support proactive decision-makingDeliver executive-level reports and recommendations based on structured data analysisEngineering Change & Rework Governance Own the end-to-end engineering change (rework) lifecycle, from issue identification to global deploymentEstablish governance processes for change prioritization, validation, and release readinessEnsure consistent implementation of rework programs across regions and functionsReview and approve engineering change procedures and release documentationCross-Functional Leadership & Stakeholder Management Act as the primary driver as technical quality interface across: Headquarters R&D teamsField Service and regional operationsQuality CoE and supply chain organizationsDrive root cause analysis (RCA) closure and corrective action implementationLead cross-functional task forces to resolve high-impact or escalated quality issuesField Quality Operations & Escalation Management Own and lead resolution of high-severity field issues and customer escalationsEstablish and deploy quality alert frameworks with contingency plansSupport field teams with complex troubleshooting and validation activitiesParticipate in critical field quality assessments and site inspections as requiredCapability Building & Continuous Improvement Drive improvements in quality systems, tools, and processes (including data platforms such as Airtable)Develop standardized processes for: Issue trackingQuality reportingEngineering change documentationMentor and develop junior engineers, strengthening technical and analytical capabilitiesGovernance, Compliance & Reporting Own executive-level reporting on: Field performance trendsMajor quality incidentsCorrective action effectivenessEnsure compliance with internal quality standards and documentation requirementsMaintain comprehensive records of quality investigations, engineering changes, and field casesMinimum Requirements:3–5+ years of experience in solar, electrical engineering, quality, or related technical fields (PV experience strongly preferred).Mandarin speaking is a plus.Strong analytical skills with basic understanding of quality or engineering fundamentals.Proven ability to manage cross-functional collaboration and complex technical issuesExcellent written and verbal communication skillsProficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).Ability to analyze issues, evaluate potential risks, and support problem-solving efforts.Ability to participate in occasional off-hours meetings with HQ or other regions.Ability to support multi-tasking in a fast-paced environment.Education or Desired License and Certificates:Bachelor's degree in engineering, Quality, or related technical discipline, or equivalent practical experience.Competencies:Strong problem-solving and analytical thinking.Strong ownership and accountability mindsetEffective stakeholder communication and influenceOrganized, detail-oriented, and proactive.Interest or experience in risk assessment and change management.Ability to work independently while supporting cross-functional teams.Ability to operate in a fast-paced, global environmentTravel:About 20%.Work Location and Status:Contract roleRemote work available in TXFor candidates in the states of California, Colorado, New York and Washington, the anticipated annual base salary for this role is between $103,000 - $140,000.
This range does not include any other compensation components or other benefits that an individual may be eligible for. The base salary offered is dependent upon several factors, including but not limited to job-related skills, qualifications, experience, education, location, or other factors related to the role.Sungrow is an equal opportunity employer. Due to strong interests in this position, Sungrow will only reach out to those candidates who best meet the requirements.
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