Senior Technical Lead

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What Work You Will be Responsible For

• Desire to work on multiple clients using multi‑faceted technologies.


• Plan, organize, control, test, and review projects, aligning with users' needs and functionalities.


• Handle business‑critical IT tasks, systems administration, and escalation for team members.


• Provide remote and onsite support of clients’ computing and networking infrastructures as needed.


• Identify areas with problems and research possible solutions.


• Handle and resolve level 2 and level 3 escalation tickets (e.g., firewall configuration, advanced network troubleshooting, and server management).


• Prepare cost‑benefit analysis reports when upgrades are required, continuously analyzing vendors to ensure service and value for the company.


• Strong knowledge of MS Office365 applications setup, security, and maintenance.


• Interact with clients at staff and management levels to understand technology needs and support solutions.


• Experience in project planning and client support/development.


• Familiar with tools to document systems and set up client technology architectures.


• Research and identify technology solutions to software, hardware, and network issues.


• Diagnose and troubleshoot technical issues, including account setup and network configurations.


• Track computer system or network issues through to resolution within an agreed time.


• Prioritize and manage multiple open issues simultaneously.


• Assist on preparing technical proposals, reports, and presentations.


• Maintain effective communication with clients and outside resources regarding technical issues.


• Develop and execute disaster procedures and maintain data backups.

Hybrid schedule: three days in the office.

Basic Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred; associate's or vocational degree also considered.


• Experience as a consultant via an MSP or similar consulting organization.


• 7+ years of experience supporting servers, storage, networking, and security of networks.


• Microsoft certifications are a plus.

Preferred / Desired Qualifications

• Experience with Active Directory, Office365, and MicrosoftAzure.


• General knowledge and experience with firewalls, routers, wireless networks, and security.


• Excellent attitude, growth mindset, and teamwork orientation.


• Microsoft, ISC2, ISACA or other cybersecurity and professional certifications.


• Prior experience working as a Managed Service Provider (MSP).


• Familiarity with productivity applications and networking under Microsoft Windows and MacOS.


• Familiarity with Microsoft server operating systems (Server2016,2019,2022).


• Working knowledge of networking concepts and firewalls (WatchGuard, Fortinet, Sophos, PaloAlto).


• Experience with server virtualization technologies (HyperV, Scale, Citrix, and others).


• Ability to adapt and learn new technologies quickly.


• Skill in communicating technical ideas in simple terms.


• Experience with ConnectWise.

Preferred Location: Burlington

EisnerAmper is proud to be a merit‑based employer. We do not discriminate on the basis of veteran or disability status or any protected characteristics under federal, state, or local law.