Senior Technical Lead (Customer Solution Engineering)

• The Technical Lead for Customer Solution Engineering at Arrcus will spearhead the qualification of ultra-complex customer deployment scenarios and own the technical resolution of high-priority customer escalations
• In this senior individual contributor and technical leadership role, you will bridge the gap between field deployments, Development and product management
• You will design multi-dimensional test architectures, guide junior engineers, and ensure production-readiness for next-generation networking use cases at scale
• Escalation & Deployment Ownership: Lead the root-cause analysis and end-to-end resolution of critical, high-impact customer network escalations and complex live deployment roadblocks
• Solution Architecture & Validation: Qualify, production-grade customer use cases in simulated lab environments, mirroring massive multi-dimensional scales
• Technical Leadership: Mentor team members on analysis, debugging techniques, and robust test framework design.
• Advanced Automation: Drive the continuous evolution of automation frameworks and scale-out testing pipelines using Python and shell programming

Benefits

• Competitive Salary
• Equity Package
• Flexi Hours and Vacations
• Healthcare Benefits
• Guidance & Assistance

Experience: 10 to 15+ years of experience in system test engineering, customer solution engineering, or advanced technical support within the networking industry.Networking Expertise:Strong architectural understanding of Layer 2, Layer 3, MPLS, and Multi-Service routing and switching protocols.Troubleshooting & Tools:Education: B.S. or M.S. in Computer Science, Electrical Engineering, or a related technical fieldSoft Skills: Exceptional problem-solving capabilities under pressure, clear communication skills for executive and customer-facing discussions, and a collaborative leadership mindsetDeep domain knowledge in IPv4/IPv6/Multicast forwarding, MPLS VPNs, EVPN, and High Availability (HA) featuresExpert-level hands-on experience with high-scale traffic generator equipment (Spirent / IXIA)Programming & Frameworks: Strong command of Python , with a proven history of building or scaling robust test systemAdvanced proficiency in Linux/UNIX environments for deep system and network troubleshooting