Owning a defined, high-ARR book of business, the full-time Senior Technical Customer Success Manager will act as a trusted advisor to security and engineering leadership, driving adoption, retention, and expansion while managing complex workstreams and ensuring customer satisfaction in a remote environment. Key responsibilities Own strategic accounts by driving adoption, retention, and building relationships across security, engineering, and executive stakeholders Act as a strategic partner by orchestrating cross-functional teams to align customer goals with deliverable value narratives Manage risk proactively by identifying and escalating issues while coordinating responses to ensure a positive customer experience Required qualifications 8+ years of experience in customer success, account management, or consulting roles managing enterprise, high-ARR accounts, preferably in B2B SaaS or security Strong technical foundation in application security, software supply chain, CI/CD, and modern engineering practices Demonstrated ability to build trust and influence at the VP/C-level, with experience in running business reviews Proven track record in program, account, and risk management with strong project management skills Comfortable analyzing data to quantify value delivered and provide commercial recommendations