Managing a portfolio of commercial customers, the full-time Senior Technical Customer Success Manager will coach clients throughout their lifecycle, collaborate with sales and product teams, and innovate customer engagement processes in a remote environment. Key responsibilities Coaching customers to ensure successful outcomes and adoption of solutions Defining best practices for post-sales engagement and customer adoption plans Collaborating with sales and product teams to maximize customer value from the solution Required qualifications Prior experience in a similar role within SaaS, Open Source, or Infrastructure software companies Strong understanding of Cloud Native technologies, including Containerization, Kubernetes, and Microservices Familiarity with API Management (APIM) and DevOps practices, including CI/CD and Cloud Computing IaaS Proven organizational skills and a self-starter mentality to drive customer success Strong communication skills and the ability to identify automated solutions for complex problems
Senior Technical Customer Success Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.