Senior Technical Customer Success Manager (Armis) (Fully Remote)

• Own the health, retention, and satisfaction of a portfolio of up to 20 accounts.
• Guide customers through implementation, adoption, and operationalization of the Armis platform.
• Drive utilization and value realization, recommending features that improve security posture.

What We Expect:

• 5+ years of customer-facing post-sales, systems engineering, or client management experience.
• 3+ years in network engineering, architecture, or support, with 2+ years in security, healthcare, automotive, retail, or OT.
• Strong technical, problem-solving, and project management skills.

Nice to Have:

• Experience as a CSM or TAM in a Cyber Security SaaS organization.
• Familiarity with endpoint, SOAR, SIEM, Linux, and networking (LAN/WAN).
• Relevant certifications such as CISSP, Security+, or CEH.

ServiceNow

ServiceNow is an AI control tower for business reinvention, whose platform unifies AI, data, and workflows to help the Fortune 500 work smarter. A large enterprise with an AI-native culture, we empower people to focus on meaningful work.