Level AI, a Series C startup founded in 2019 and headquartered in Mountain View, California , is transforming customer engagement by turning contact centers into strategic assets. Our AI-native platform , powered by cutting‑edge technologies like Large Language Models (LLMs) , delivers deep, actionable insights from customer interactions. This empowers organizations to enhance customer experience, optimize operations, and drive growth . Continuously evolving with the latest AI advancements, Level AI stands as the industry’s most adaptive and forward‑thinking solution for modern customer intelligence.
Key Responsibilities:
- Serve as the primary technical point of contact for enterprise customers, driving adoption and value.
- Understand customer business goals and technical requirements, providing strategic guidance on best practices and AI-driven solutions.
- Collaborate with engineering and product teams to relay customer feedback and influence roadmap decisions.
- Troubleshoot technical issues and provide proactive solutions to improve platform performance and user experience.
- Conduct regular business reviews, provide insights from customer interactions, and drive value realization.
- Develop and maintain strong relationships with key stakeholders to ensure long‑term customer success and retention.
- Comply with Level AI’s information security, privacy, data protection, and acceptable‑use policies.
- Protect company, customer, and confidential information; use only approved systems and access information strictly based on business need.
- Complete required security and privacy training and promptly report any suspected security incident, data exposure, or policy violation.
Qualifications & Skills:
- 4+ years of experience in a Technical Account/Customer Success Manager, Solutions Engineer, or Customer Success Engineer role in an Enterprise SaaS or AI environment.
- Strong understanding of AI, NLP, and cloud‑based SaaS solutions.
- Excellent communication and relationship‑building skills, with the ability to explain complex technical concepts to non‑technical audiences.
- Proven ability to troubleshoot technical issues and work cross‑functionally with engineering and product teams.
- Experience managing enterprise customer accounts and driving adoption of technical solutions.
- Impeccable character attributes, including drive, problem‑solving, and teamwork.
Bonus:
- experience implementing AI CX CCaaS contact center technologies.
Senior Technical Account Manager in mountain view at Unknown Company
This position is listed as full time and onsite.