Providing technical support to internal and external customers, the full-time Senior Tech Support Specialist will troubleshoot Help Desk requests, manage hardware and software installations, and educate end-users while working remotely from anywhere in the U.S. Key responsibilities: Receive and respond to Help Desk requests via phone and chat in a 24/7 environment Set up and maintain hardware and software, assisting staff with installation and configuration Monitor inventory levels of hardware and manage requests for equipment as needed Required qualifications: High School Diploma/GED 1+ years of experience in an IT field 6+ months of experience with Microsoft Office products Ability to obtain favorable adjudication for security clearance Typing speed of 50-70 WPM for technical support tasks
Senior Tech Support Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.