Senior Systems Engineer / Technical Account Manager (MSP)
Location: College Park, MD Area | Hybrid
Salary: $80,000–$95,000 + Performance Bonuses
Employment: Full-Time, Direct Hire
About the Opportunity
We are seeking an experienced Senior Systems Engineer / Technical Account Manager to join a well-established Managed Service Provider supporting small and mid-sized businesses throughout the Baltimore–Washington, DC region.
This is an excellent opportunity for a technically strong IT professional who has progressed through the MSP ranks and is ready to transition into a more strategic, client-facing position without stepping away from technology.
This is not a traditional help desk or sales-focused account management role.
You'll serve as a trusted technical advisor for an assigned group of approximately 15 clients, developing a deep understanding of their infrastructure, identifying areas for improvement, and helping guide long-term technology decisions.
You'll work closely with engineering, project teams, leadership, and vCIOs to ensure clients receive proactive, strategic IT support.
What You'll Be Doing
- Serve as the primary technical subject-matter expert for approximately 15 assigned MSP clients.
- Perform infrastructure assessments, technical discovery, and client environment reviews.
- Evaluate networks, servers, cloud environments, security configurations, and overall infrastructure health.
- Identify technical gaps, risks, and opportunities for modernization.
- Maintain detailed documentation of client environments, configurations, and infrastructure.
- Collaborate with vCIOs and leadership to develop technology roadmaps and recommendations.
- Work alongside Tier III engineers, project teams, NOC, and SOC resources to develop solutions.
- Participate in client meetings, technical discussions, and infrastructure planning.
- Help establish and maintain technical standards across client environments.
- Provide occasional hands-on technical assistance and escalated troubleshooting when needed.
What We're Looking For
- Previous MSP experience required
- Strong Tier III Systems Engineering, Systems Administration, or Project Engineering background.
- Solid understanding of networking, including firewalls, switches, wireless, VPNs, and VoIP.
- Strong Microsoft 365 experience, including Exchange Online, Entra ID, SharePoint, and Teams.
- Working knowledge of Azure and hybrid cloud environments.
- Familiarity with Microsoft Intune and endpoint management.
- Experience supporting both on-premises and cloud infrastructure.
- Ability to assess complex technical environments and recommend practical improvements.
- Strong documentation, communication, and client-facing skills.
- Comfortable working independently and collaborating with senior engineering teams.
Additional Experience That Stands Out
- Technical Account Manager (TAM), vCIO, or Project Engineer experience.
- MSP client onboarding and technical discovery.
- Infrastructure assessments and technology lifecycle planning.
- Familiarity with CIS or NIST security frameworks.
- Experience presenting technical recommendations to business stakeholders.
Compensation & Benefits
- Base Salary:** $80,000–$95,000
- Biannual performance-based bonuses.
- 100% employer-paid medical, dental, and vision coverage.**
- 401(k) with company match.
- Generous paid time off.
- Paid certification opportunities and certification reimbursement.
- Professional development and structured performance goals.
- Hybrid schedule with partial work-from-home flexibility.
- Established MSP with a collaborative, employee-focused culture.
- Opportunity to transition from reactive engineering into strategic technical consulting.
Senior Systems Engineer / TAM (MSP) in college park at Unknown Company
This position is listed as full time and hybrid.