Sr. Systems EngineerJoin our IT department as a Sr. Systems Engineer specializing in L2 and L2+ support for the force.com platform. You'll play a critical role in ensuring system reliability, resolving complex technical issues and supporting seamless operations for our business users.What You'll Do:Deliver advanced L2/L2+ technical production support for the force.com platform in a 24 x 5 environmentTroubleshoot and resolve escalated incidents, perform root cause analysis and support integrationsCollaborate with cross-functional teams, document solutions and drive process improvementsPerforming minor code fixes and deploy changes as needed is a plusWhat You'll Need:Bachelor's degree in IT with 4–6 years hands-on production support experienceProficient with Salesforce admin tools, data management, integration methods, Incident Management, ServiceNow and JIRAExperience handling escalated technical issues (L2/L2+)Familiarity with Co-Pilot and GenAI toolsExcellent communication skills; collaborative team playerGood to have:Apttus CPQ/CLM platform support experience is a plusExperience performing minor code fixes and deploying solutions is a plusWho You Are:Analytical problem-solver who thrives in fast-paced environments, values collaboration and continuous improvement.What you will get:Competitive compensation.Limitless growth and learning opportunities.Ongoing mentorship and apprenticeship; Leadership courses, development programs, technical courses, certification opportunities and more!A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.A chance to make an impact – your work will contribute directly to our strategy.Hybrid Work Environment - enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.20+ PTO days plus holidays and floating holidays in your first year.Extensive medical, dental insurance and vision plan.401K with corporate match, immediate vesting.Health-and-wellness-related allowance programs.Parental leave.Tuition reimbursement.Employee Stock Purchase Plan.Employee Assistance Program.Gartner Gives Charity Match. And much more!At Gartner, Inc.
(NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high.
So is the impact you can have here.Gartner is the world authority on AI. At Gartner, you'll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients' AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You'll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.It's an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that's reshaping the way we operate.
If you're passionate about AI and want to be part of a team that's guiding the leaders who shape the world, Gartner is the place for you.Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.Job Requisition ID: