TotalCareIT is a growing Managed Services Provider based in Melbourne, Florida. We work with a broad client base and look for passionate IT professionals who want to grow with us.
Position Overview
The Senior Systems & Network Engineer will assist and support the IT infrastructure for our technology-driven clients throughout Brevard County. The role requires strong customer service, a well-rounded technical background, business intuition, excellent communication and professionalism.
Responsibilities
- Provide positive and exceptional customer service to clients and staff.
- Take direction and constructive criticism with a positive “can do” attitude.
- Communicate effectively via phone, email and service ticketing system.
- Document time, client IT environments, applications and resolution steps in our document management system.
- Collaborate with team members to resolve IT issues and elevate when needed.
- Pay attention to detail and complete tasks per defined processes.
- Design, scope, plan, and execute complex technology projects professionally and timely.
- Ensure all Service Level Agreement targets are met.
- Provide after‑hours customer support on a rotating basis.
- Travel to client sites as required.
- Learn and uphold our company’s world‑class service delivery practices.
- Maintain a flexible, creative, and fun attitude.
Qualifications
- At least 5 years of hands‑on experience managing business‑class network infrastructure.
- One or more relevant technical certifications.
Technical Experience
- Remote management and troubleshooting of Microsoft Server OS.
- Administration of Entra, Active Directory and Group Policy.
- PowerShell scripting proficiency.
- LAN/WAN network connectivity troubleshooting.
- Hyper‑V configuration and management.
- Fortinet firewall configuration and troubleshooting.
- Network switching configuration and troubleshooting, including VLANs.
- Backup and disaster recovery experience with Datto.
- Datto RMM and other remote management tools.
Key Soft Skills
- Strong communication skills.
- Excellent customer service.
- Passion for documentation, standards and process.
- Lives and dies by checklists.
Benefits & Compensation
- Competitive salary commensurate with experience.
- Unlimited reimbursement for continued education in technology.
- Professional advancement roadmap discussed and tracked quarterly with manager.
We are an Equal Opportunity employer. Please apply here; no calls or emails.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
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