Senior Systems Analyst
Charlotte, North Carolina, United States
Compensation: $80.00 - $81.00 (US Dollar)
Requirements:
- 3+ years working with Enterprise Content Management (ECM) systems – Mobius preferred
- 3+ years working with Windows and Linux operating systems
- 3+ years working with Oracle databases
- Proficiency with scripting and automation – e.g., Batch, Postman, or PowerShell
- Proficiency in troubleshooting and root cause analysis (RCA) of complex technical issues
- Development/support experience in Java using Spring Framework platform
- Development/support experience in microservices using containerization and cloud technologies
- Proficiency with monitoring and alerting tools such as Splunk, Dynatrace, or Grafana
Preferred Skills:
- Experience with ITIL applications such as ServiceNow
- Proficiency with webserver technology, Apache Tomcat preferred
- Experience with mainframe
- Experience with network load balancing such as F5
- Experience with creation and administration of SharePoint and Confluence
- Ability to handle complex operational tasks and recommend processing and technology changes
- Ability to work with multiple business and IT partners in a production support and/or development role
- Detailed oriented and collaborative
- Work on production issues to provide timely diagnostics, recommendations and resolution
- Interface with upstream and downstream applications and business operations teams on issues and problems
- Identify areas of improvement in end user support, implementing automation and monitoring
- Interpret and appropriately triage IT issues reported by users
- Create monitoring dashboards and individual monitoring tests to ensure timely notification of production issues
- Learn new technologies as requested
- Participate in an on-call rotation and respond to after-hours issues as needed