Joining a cross-functional development team, the full-time Senior Support Engineer will manage production support for live environments, prioritize incidents based on business impact, and collaborate with engineering and product teams to resolve issues remotely. Key responsibilities Provide production support and reliability by managing live production environments and responding to cases from Client Services Agents Conduct root cause analysis and document findings while coordinating with engineering and product teams for issue resolution Generate and analyze operational reports to support data-driven decision-making and continuous improvement initiatives Required qualifications 3-5+ years of experience in application or production support within financial services or enterprise environments Strong experience in log analysis, system monitoring, and troubleshooting production issues Proficient in writing and executing complex data queries for transaction validation Hands-on experience with monitoring and service management tools such as Datadog and Freshservice Working knowledge of Microsoft Azure environments, including supporting development escalations