Working remotely in a full-time capacity, the Senior Support Engineer will collaborate with strategic enterprise accounts to resolve complex issues, design operational processes, and enhance support operations using automation and AI technologies. Key responsibilities Serve as a technical expert for the API platform, addressing high-difficulty issues before escalating to the core Engineering team Implement monitoring and alerting workflows to proactively detect customer-impacting issues in real time Analyze operational metrics and incident root cause analyses to recommend and implement improvements to support workflows Required qualifications Bachelor's degree in Computer Science or a related field 8+ years of experience in technical operations roles such as SRE/NOC, with a strong track record in troubleshooting complex technical problems Deep familiarity with modern monitoring, alerting, and observability practices Proven experience leading incident response for high severity outages or service disruptions Strong skills in scripting or software engineering, particularly in Python or similar languages
Senior Support Engineer in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.