Owning the strategy and delivery of support services, the full-time Senior Support Consultant will manage 8-10 client accounts remotely, ensuring high-quality service delivery and building trusted client relationships while leading a team of consultants. Key responsibilities Lead and mentor the Managed Services team, providing guidance and support to consultants Oversee end-to-end service delivery, including incident management and ongoing optimization for client accounts Serve as the primary client contact for strategic support conversations and roadmap planning Required qualifications Bachelor's degree in Business, Information Systems, or a related field (or equivalent experience) 5+ years of NetSuite consulting or support delivery experience Prior experience in Managed Services or Application Support leadership Strong solutioning expertise across multiple NetSuite modules (Finance, CRM, Projects, etc.) Exceptional client-facing communication skills with the ability to manage escalations effectively