Senior Support Analyst for Educational TechnologyPosition InformationPosting Number - SF2594PPosition Title - Senior Support Analyst for Educational TechnologyPosition Type - Professional/SalariedDepartment - Information Technology - TroyDivision - Finance and AdministrationCampus - Troy OnlineWork Status - Full-Time (FT)Temporary - NoLocation - Troy - T01Job Summary - The Senior Support Analyst for Educational Technology position is responsible for troubleshooting CanvasLMS issues, completing helpdesk requests in a timely manner in a high-paced environment and assisting and training students, staff and faculty as needed; assisting and installing ancillary systems that interface into the CanvasLMS, including Plagiarism Detection System (TurnitIn), Respondus Lockdown Monitor/Browser/4.0 Exam Bank, NetTutor Online Tutoring and Camtasia; working daily in the Team Dynamix ticketing support system to address and resolve technical issues within Canvas; and developing training or informational presentations on the CanvasLMS to present to faculty at various training events.Minimum Qualifications - 1. Bachelor's degree in a related field OR 2. Minimum of 5 years of experience working within an informational technology technical support area 3. Skill in installation, trouble-shooting and maintenance of technology hardware and software systems 4.
Demonstrated ability to interpret a variety of hardware/software specifications and take appropriate actions 5. Ability to manage multiple tasks and prioritize those tasks effectively 6. Strong written and verbal communication skills 7. Excellent computer skillsPreferred QualificationsWill this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?
- NoWork Hours - Standard office hours are Monday – Friday, 8:00 a.m. to 5:00 p.m. Ability to work flexible, non-standard hours, including evenings, weekends, and holidays, as needed. Ability and willingness to travel in an official capacity representing Troy University, as needed.List any hazardous conditions or physical demands required by this position - NADoes this position have supervisory responsibility?
- NoPosting Date - 09/03/2026Closing DateOpen Until Filled - YesSpecial Instructions to ApplicantsQuick Link -
Senior Support Analyst for Educational Technology in troy at Unknown Company
This position is listed as full time and onsite.