Providing Level 1 remote desktop support, the full-time Senior Support Administrator will diagnose and resolve hardware, software, and network issues via telephone, email, and chat while managing vendor relationships and documenting incidents in ITSM tools. Key Responsibilities Diagnose and resolve hardware, software, and network problems through various communication channels Administer user account provisioning and manage incidents in ITSM tools Provide Level 1 remote desktop support and escalate complex issues as necessary Required Qualifications 3 to 4 years of experience in help desk, voice customer service, and technical support Knowledge of Windows 10, Windows 11, macOS, and Microsoft 365 / Office 365 Familiarity with Active Directory, Exchange Online, and ITSM tools like ServiceNow Experience with remote support tools, VPN, and mobile device support Proficiency in troubleshooting client software and network connectivity issues
Senior Support Administrator in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.