Working remotely in a full-time capacity, the Senior Support Account Manager will serve as the primary technical support contact for Sprinklr's largest clients, ensuring optimal service delivery while managing escalations and collaborating with internal teams to resolve complex issues. Key responsibilities Serve as the technical voice of the customer, advocating for client needs during product issue escalations Monitor and ensure adherence to SLAs for customer support cases, conducting regular case reviews with clients Provide consulting advice on Sprinklr solutions, leveraging expertise in digital marketing and advertising technologies Required qualifications At least three years of experience in global enterprise social media strategy development and account management Strong knowledge of digital marketing trends, advertising technologies, and social media platforms Proficiency in databases such as MongoDB, SQL, and Elasticsearch Experience with logging tools like GrayLog, Kibana, and Grafana for troubleshooting Bachelor's degree or equivalent combination of experience and training