Senior Staff Technical Product Manager-Service Intelligence

Senior Staff Technical Product Manager-Service IntelligenceJoin an iconic brand that is redefining the pickup truck and rugged SUV marketplace. As Senior Staff Technical Product Manager – Service Intelligence for a confidential digital initiative, you will lead the strategy and execution of a foundational backend intelligence platform that powers critical decision-making across Scout's direct-to-consumer retail and service ecosystem.This role focuses on designing a backend-driven decisioning and orchestration system that evaluates complex, interdependent operational inputs to produce reliable, scalable outcomes in real time. The platform is being built ahead of Start of Operations and will play a central role in how Scout coordinates resources, responds to events, and enables consistent execution across locations. This role operates at a cross-domain level, shaping how multiple systems, products, and operational workflows interact through centralized decision intelligence.Initially, there is no end-user interface or traditional UX design responsibility associated with this position; success is defined by system behavior, decision quality, and operational outcomes.This is a deeply technical, AI-driven and analytical role requiring strong systems thinking and comfort operating in a highly ambiguous, 0-to-1 environment.

The successful candidate will help shape core capabilities from the ground up, owning both initial delivery and long-term evolution of a mission-critical intelligence platform while maintaining strict discretion around sensitive product details.What You'll DoBecome part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:Define and Lead StrategyComplex Decisioning & Problem SolvingLead Product DevelopmentAI & Intelligence EnablementStakeholder LeadershipOperationalize a Pre-Launch PlatformDrive Technical ExcellenceOwn Live Decision IntelligenceLocation & Travel Expectations:This role will be based out of the Scout Motors location in Fremont, California or Remote.Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.What You'll BringWe expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You'll be comfortable with change and flexible in a fast-paced, high-growth environment. You'll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:12+ years of product management experience with deep focus on technical platforms, complex systems, or decisioning engines.Experience working with AI/ML technologies in a product, engineering, or business contextProven experience leading 0-to-1 products in pre-launch, startup, or transformation environments.Track record of building logic-heavy or intelligence-driven systems that coordinate multiple inputs and constraints.Technical ExpertiseStrong understanding of distributed systems, APIs, data architectures, and real-time processing.Hands-on experience working with AI/ML systems, rules engines, optimization problems, or decision frameworks.Ability to reason deeply about tradeoffs between accuracy, speed, explainability, and scalability.Comfort working closely with engineers and data scientists on system design.Experience owning backend or platform products where value is delivered through system behavior and decision quality rather than user interfaces.SkillsDemonstrated ability to define strategy in highly ambiguous environments.Strong ability to influence senior leadership and align diverse stakeholders.Exceptional analytical and structured problem-solving capabilities.Ability to define complex logic and decision flows with precision.Strong written and verbal communication skills; able to simplify complexity without oversharing sensitive information.Data-driven mindset; comfortable working with metrics, experimentation, and system telemetry.High tolerance for ambiguity; energized by building something new where the path is not fully defined.EducationBachelor's degree in Computer Science, Engineering, Mathematics, or a related field.Advanced technical degree or MBA preferred.AI-related certification required.What You'll GainThe benefits of joining Scout include the chance to build products and a company from the ground up.

This is a chance to create something new and lasting – with an iconic brand at its foundation. In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:Competitive insurance including: Medical, dental, vision and income protection plans401(k) program with: An employer match and immediate vestingGenerous Paid Time Off including: 20 days planned PTO, as accrued, 40 hours of unplanned PTO and 14 company or floating holidays, annually, Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders, Paid leave for circumstances related to bereavement, jury duty, voting time, or military leavePay TransparencyThis is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience.

The annual performance bonus program is preset and not candidate dependent.Initial base salary range = $160,000.00 - $192,500.00Initial California, Washington and New York base salary range = $176,000 - $211,750Internal leveling code: IC7Notice to applicants:To be considered for career opportunities at Scout Motors, applicants must be 18 years of age or older.Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records.Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.Residing in New York City: This role is not eligible for remote work in New York City.Equal OpportunityScout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law. Scout Motors is committed to compliance with all applicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact