Drive issue resolution in the field pertaining to complex data center and communication systems
Manage Root Cause Corrective Actions, drive root cause analysis and their associated resolutions for field technical issues
Technical execution of maintenance and sustainment support of ground segment systems in the field
Provide performance status, drive execution and facilitate all associated communications with key stakeholders to include Field Response IPT leadership, enterprise liaison engineers and Mission Engineers
Manage Integrated Functional Capability of fielded systems
Responsible for Operational Configuration Control (OCC) and Configuration Change Board (CCB) for all fielded systems, ensuring that proposed changes are properly reviewed, authorized, implemented, and documented to maintain the integrity of the operational baseline
Review technical information prior to submission to the Configuration Change Board (CCB)
Ensure thorough technical CCB package generation and provide technical oversight (expertise to RE’s)
Deliver presentations and technical packages to customers, management and program stakeholders
Manage cross engineering function action items
Approve modification implementation management
Measure and report status relating to modification performance
Serve as change agent for change Implementation process & culture
Coordinate with multiple stakeholders; including responsible engineers, program leadership and the customer community regarding technical, staffing resources and schedule pertaining to your statement of work
Produce, review, and coordinate technical change documentation
Champion and defend priorities for resolution of deficiencies through Technical and Software Review Boards
Review and develop technical publication material
Define, deliver and implement monthly cyber patches
Support Maintenance Review Boards
Requirements
Bachelor’s Degree in a STEM discipline and 14 years of related engineering experience; OR a Master’s degree in a STEM discipline and 12 years of related engineering experience; OR a PhD in a STEM discipline and 10 years of related engineering experience
Must have experience in troubleshooting of small to large scale infrastructure
Must have experience in managing projects from concept through implementation
Must have solid understanding of engineering process with execution experience across the program lifecycle
Must have experience in conducting Root Cause Corrective Action analysis and the subsequent execution of a timely Corrective Action Plan
Must have leadership experience leading a technical team
At minimum, an active U.S. Government Secret Clearance is required to apply and to start the role