Role Overview
Join ServiceNow's SWAT team to ensure production stability of customer applications and infrastructure services. As a Senior Staff Database Engineer, you will support the infrastructure by learning the platform from end to end, troubleshoot complex issues in large-scale distributed systems, and develop observability tooling and automation.
What You Will Do
Become an SME in production database troubleshooting, ServiceNow instance performance, and Linux performance analysis. Own complex incident root cause analysis across multi-tenant PostgreSQL/MariaDB fleets at scale. Develop observability tooling and automation to prevent recurrence of critical issues.
Why It Might Be a Fit
You will be successful in this role if you have experience in leveraging AI into work processes, decision-making, or problem-solving, and have deep PostgreSQL expertise, including MVCC, transaction management, and advanced query performance tuning.
Requirements
- 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience in database engineering in large‑scale, enterprise environments
- Deep PostgreSQL expertise including MVCC, transaction management, vacuum mechanics, WAL architecture, advanced query performance tuning, buffer management, and backup/restore
- Experience supporting large-scale, multi-tenant SaaS, PaaS, or cloud infrastructure platforms
- Strong Unix/Linux skills — file system navigation, permissions, process management, performance diagnostics
- Deep understanding of RedHat Linux internals with hands‑on expertise diagnosing CPU, memory, and I/O issues at the OS level
- Experience with public cloud platforms (AWS, Azure, GCP)
- Strong problem‑solving ability, logical thinking, and a genuine curiosity to understand complex systems end to end
Benefits
- Competitive salary
- Equity
- Healthcare
- PTO
- Retirement
- Learning budget
- Parental leave
- Wellness
- Visa/relocation
- Remote flexibility
- Stipends
- Bonus/commission
- Paid holidays