Partner with Sales and customers to understand strategic objectives, operational challenges, and the outcomes they are seeking to achieve.
Lead discovery workshops and stakeholder discussions to identify opportunities, define success criteria, and shape solution strategies.
Design and recommend scalable customer experience strategies that align business outcomes with technical requirements.
Position Genesys Cloud and AI-powered Experience Orchestration capabilities to address customer needs across self-service, employee experience, and customer engagement.
Deliver compelling presentations, demonstrations, workshops, and proofs of concept that communicate complex concepts clearly and connect technical capabilities to business outcomes.
Provide guidance on solution architecture, integrations, APIs, data flows, security considerations, and implementation approaches.
Collaborate with Sales, Professional Services, Partners, and other cross‑functional teams to support successful sales engagements.
Contribute to RFx responses, technical proposals, and business value discussions that help customers make informed decisions.
Stay current on Genesys innovations, AI technologies, and industry trends to serve as a trusted advisor to customers and colleagues.
Mentor and support fellow Solutions Consultants through coaching, knowledge sharing, best practice development, and participation in team initiatives.
Requirements
5+ years of experience in pre‑sales, solutions consulting, solution architecture, or a related customer‑facing technology role.
Experience with customer experience, contact center, and AI‑powered customer engagement solutions.
Demonstrated understanding of cloud architectures, APIs, integrations, and modern SaaS platforms.
Ability to translate technical concepts into business outcomes and customer value.
Experience designing and validating solutions through demonstrations, workshops, proofs of concept, and technical evaluations.
Strong presentation, facilitation, and storytelling skills, with the ability to engage both business and technical audiences.
Experience working with stakeholders across multiple levels of an organization, including executive audiences.
Collaborative mindset with a willingness to share best practices, contribute to team initiatives, and support overall team success.
Bachelor's degree or equivalent combination of education and relevant experience.