Senior Solution Architect – Collaboration Tools, MS Teams, ZOOM, WebEx, IPTV, Digital

Responsibilities

• Architect and design enterprise collaboration solutions centered on Microsoft Teams and Microsoft Teams Rooms (Windows and Android).
• Define and enforce Teams policies, configurations, and governance frameworks.
• Design, implement, and support Teams calling solutions, including PSTN integration, SIP trunks, and Session Border Controllers (SBCs).
• Ensure best practices for security, scalability, performance, and user experience across collaboration environments.
• Configure, deploy, and optimize Microsoft Teams Rooms hardware, peripherals, and video conferencing systems.
• Design and support integrations with Zoom, WebEx, IPTV, and digital signage solutions.
• Utilize PowerShell scripting to automate administrative tasks and optimize system configurations.
• Leverage Microsoft Entra ID, Azure Autopilot, and Intune for identity management, device enrollment, and security controls.
• Monitor service health and performance using Call Quality Dashboard (CQD), analytics, and reporting tools.
• Support incident and request management using ServiceNow.
• Resolve high‑severity production incidents under strict SLA requirements.
• Perform advanced troubleshooting using tools such as CQD, Fiddler, Wireshark, Teams logs, and Power BI.
• Deliver Root Cause Analysis (RCA) documentation within 5 business days of incident closure.
• Collaborate with internal stakeholders and external vendors on solution design, escalations, and issue resolution.
• Provide mentorship, documentation, and knowledge transfer to technical teams.
• Communicate complex technical concepts clearly to both technical and non‑technical audiences.

Requirements

• Multiple years of IT experience, with a minimum of 5 years in unified communications, collaboration technologies, or solution architecture.
• Proven hands‑on experience with Microsoft Teams, Teams Rooms (Windows & Android), and related collaboration platforms.
• Strong knowledge of Azure services, including Microsoft Entra ID, Azure Autopilot, and Intune.
• Experience configuring and troubleshooting Conditional Access policies and Entra ID‑related issues.
• Advanced proficiency in PowerShell scripting and Microsoft Graph API.
• Extensive experience with Teams Voice, PSTN integration, Direct Routing, and Session Border Controllers.
• Deep understanding of Teams administration, policies, and governance models.
• Experience integrating or supporting Zoom, WebEx, IPTV, and digital signage platforms.
• Strong troubleshooting skills using CQD, Power BI, and call quality metrics.
• Familiarity with ITSM tools, preferably ServiceNow.
• Excellent vendor management and stakeholder communication skills.
• Ability to work independently and as part of a collaborative team.
• Strong documentation, analytical, and problem‑solving capabilities.