The Senior Solution Architect will support the Risk Controls Enhancements (RCE) program, a large-scale enterprise initiative aimed at modernizing and consolidating Governance, Risk, and Controls (GRC) processes, data, and reporting. In this role, you will lead the architecture, design, and implementation of complex ServiceNow Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC) solutions. You will translate business objectives into scalable technical solutions while guiding development teams throughout the implementation lifecycle.
Key Responsibilities
- Lead technical workshops to gather and validate GRC/IRM requirements with stakeholders
- Design and document technical solutions leveraging ServiceNow IRM best practices
- Configure and customize ServiceNow IRM applications to support the full risk lifecycle
- Develop artifacts such as risk registers, assessment methodologies, and control frameworks
- Create dashboards and reporting for risk and compliance visibility
- Advise on platform governance, data models, and long-term roadmap planning
- Mentor junior developers and review technical deliverables
- Troubleshoot and resolve complex risk-related issues
- Stay current on ServiceNow IRM releases, industry trends, and regulatory changes
- Oversee automation of risk assessments, controls testing, and issue management workflows
Required Skills
- 5+ years hands‑on experience with ServiceNow IRM, including GRC processes
- 10+ years in risk management, GRC, or related fields
- Strong experience architecting and implementing large‑scale ServiceNow IRM solutions
- Expertise in IRM capabilities: Issue Management, Incident Management, Loss Events, Controls Testing, RCSA, Emerging Risk programs
- Solid understanding of GRC frameworks and industry best practices
- Excellent communication and presentation skills
Preferred Skills
- Experience in regulated industries (e.g., finance, banking)
- Familiarity with Agile or iterative development methodologies
- Exposure to other risk management software or enterprise risk processes
Education
Bachelor’s degree in computer science, IT, or related field (or equivalent experience)
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