Providing top-tier customer service, the full-time Senior Software Support Specialist will resolve issues using advanced troubleshooting techniques, interact with a diverse range of clients, and collaborate with product and development teams in a remote setting. Key responsibilities Act as an escalation point for Tier 1 and Tier 2 product issues and provide after-hours support as needed Collaborate with the Product Team to review enhancements and maintain communication regarding reported bugs or software problems Create and conduct training for new and existing team members, while also developing knowledge articles for internal and external use Required qualifications High school degree or above, or 4+ years of experience in IT, customer service, or the banking industry Expertise in bank or credit union operations, including lending and document retention requirements Advanced proficiency in SQL databases and MS Office Suite (Word, PowerPoint, Excel) Ability to comprehend server logs and troubleshoot enterprise-based solutions Familiarity with Salesforce and case management tools is a plus
Senior Software Support Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.