Senior Software Engineer (SRE)

Senior Software Engineer (SRE)Location: Onsite in MiamiAbout eMedeMed is a leading digital health company specializing in cardio metabolic health through managed GLP-1 programs. Focused on delivering for employers and benefits administrators seeking to control skyrocketing healthcare costs driven by obesity-related conditions. Our integrated approach — combining telehealth, medication management, coaching, and outcomes tracking — makes eMed a differentiated and proven solution.

Delivering structured programs that make GLP-1 therapy safe, sustainable, and cost-effective. eMed solution empowers both the employer and employee to take control of their healthcare costs and their health.About RoleAs a Senior Software Engineer in SRE at eMed, you will play a key role in ensuring our platform is highly available, secure, and performant. You'll lead reliability engineering efforts across production systems, drive operational excellence, and collaborate closely with application and infrastructure teams to design resilient services.

This role suits an engineer with a software mindset and deep operational experience, who thrives on improving systems through automation and proactive engineering.What You'll DoDesign and implement robust monitoring, alerting, and observability systems across all services and infrastructureLead reliability reviews, incident response, and post-incident analysis—focusing on prevention, learning, and long-term improvementsImprove service scalability, fault tolerance, and performance through architectural input and systems optimisationBuild and maintain automation for infrastructure management using Terraform, and delivery pipelines using GitHub ActionsPartner with software engineers to improve the operational readiness and resilience of services, including capacity planning and runbooksLead initiatives to reduce operational toil through tooling, automation, and process improvementManage and optimise our production Kubernetes and AWS environments with a focus on reliability, security, and cost-effectivenessContribute to security hardening efforts, including network controls, secrets management, and compliance readinessParticipate in and lead in-person stand-ups, incident reviews, and cross-team planning sessionsShare knowledge and mentor engineers on best practices in observability, incident response, and operational engineeringQualificationsStrong experience operating Kubernetes and cloud-native infrastructure (preferably EKS on AWS) in production environmentsProficiency in AWS services, including networking, compute, IAM, and logging/monitoring tools (e.g. CloudWatch, ELB, VPC)Skilled in Terraform and Infrastructure as Code practicesDeep understanding of observability tooling (metrics, logs, tracing) and incident management workflowsStrong coding skills for building tools, scripts, and automationAbility to troubleshoot complex infrastructure issues and lead delivery of reliable cloud solutionsPreferredExperience implementing SLAs, SLOs, and error budgets to guide operational prioritiesBackground in healthcare or other regulated industries with security and compliance requirementsPrevious involvement in platform security reviewsBenefitsHealth Care Plan (Medical, Dental & Vision)Retirement Plan (401k with Company Match)Life Insurance (Basic, Voluntary & AD&D)Paid Time OffShort Term & Long-Term DisabilityTraining & DevelopmentCatered Breakfast and Lunch 5 days a WeekWellness Resources