Senior Software Engineer II – IT Operations Management

Responsibilities

• Design and deliver automation and integration solutions across ITOM platforms, fleet management tooling, and observability systems
• Build and maintain APIs and data pipelines supporting IT operations visibility and reporting
• Support and automate operations across physical datacenter infrastructure (hardware lifecycle, provisioning, asset tracking) and virtualized/cloud environments
• Apply IT governance practices and fleet management discipline across managed endpoints and infrastructure
• Collaborate with operations, infrastructure, and service management teams to identify gaps and translate them into engineered solutions
• Apply AI tooling fluently and deliberately to accelerate delivery and improve solution quality
• Mentor junior engineers on development methodology, automation patterns, and operational best practices
• Participate in code reviews and uphold engineering standards across the team while keeping abreast of emerging developments in IT operations tooling and AI-augmented engineering

Requirements

• Experience with IT operations platforms (ServiceNow or equivalent) strongly preferred, including ServiceNow development such as Flow Designer, Business Rules, REST APIs, and CMDB
• Experience with hybrid or multi-tier infrastructure environments (physical datacenter + cloud) strongly preferred
• Proficiency in PowerShell and/or Python for automation and systems integration
• Experience across hybrid infrastructure platforms: Azure, AWS, private cloud (VMware, Hyper‑V, Proxmox, OpenStack), and physical datacenter operations (Dell hardware, rack/stack, lifecycle management)
• Experience with endpoint management, agent‑based data collection, fleet management tooling, and IT governance practices
• Familiarity with infrastructure‑as‑code or cloud automation patterns (ARM, Terraform, PowerShell DSC, or equivalent) a plus
• Strong understanding of data modeling and SQL (MySQL or equivalent), with proficiency in API design and consumption (REST/JSON)
• Demonstrated ability to leverage AI‑assisted development tools as part of standard engineering practice, with knowledge of observability and monitoring platforms a plus and strong oral and written communication skills to translate operational requirements into technical designs.