Senior Site Operations Manager

Senior Manager of Site Operations

About the Role

The Senior Manager of Site Operations is a full‑time, exempt position reporting to the Senior Director of Site Operations. The role directs the care and stewardship of all homes, buildings, and grounds at Community First! Village, a permanent supportive housing community for formerly chronically homeless individuals. CFV currently includes over 600 homes and 100,000 sq ft of staff and community buildings across 102 acres on two adjacent sites, and is anticipated to grow to 1,800 homes and 200,000 sq ft across 178 acres on three sites. The role oversees teams responsible for maintenance, warranty management, and asset lifecycle, ensuring facilities meet the operational needs of MLF’s neighbors and staff. Work hours are flex‑based with typical 8 am‑5 pm Monday‑Friday; nights and weekends may be required. The Senior Manager will operate from the CFV office at 9116 Hog Eye Road, Austin, TX 78724.

Duties & Responsibilities

• Oversight of the overall stewardship of the built and natural environment at Community First! Village, ensuring homes, buildings, and grounds are safe, clean, and functional day‑to‑day.
• Supervision of the Home Maintenance, Building Maintenance, Janitorial, and Property Beautification teams.
• Development and management of the annual operational budget for each of the above teams.
• Leadership of the development and implementation of standard operating procedures for the teams.
• Strategic planning for reactive maintenance of homes, buildings, and grounds, ensuring a high level of resident and staff satisfaction.
• Strategic leadership for long‑term asset management of homes, buildings, and grounds, overseeing preventive maintenance, efficient utility use, and lifecycle planning.
• Oversight of public safety strategy across buildings and grounds, including management of safety equipment, code compliance, and emergency response.
• Liaison with other MLF departments for site operations needs related to community and public events, volunteer engagement, weather events, after‑hours protocol, etc.
• Support for team managers in building relationships with vendors and service providers, including negotiating and managing contracts for services and supplies.
• Support of teams providing dignified income work opportunities for CFV neighbors.
• Support of teams providing volunteer engagement opportunities.
• Responsibility for hiring, motivating, developing, and retaining strong leaders for each of the teams.
• Mentorship of team managers by providing ongoing support, feedback, and professional development.
• Other duties and responsibilities as needed.

Knowledge, Skills, Abilities & Principles

• MLF is a faith‑based organization whose ideals and philosophy come directly from the Gospel of Jesus Christ.
• Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals.
• High school diploma or GED required; college coursework or degree preferred.
• 5‑7 years of experience overseeing large facilities and/or complex properties.
• Strong managerial experience in terms of people and breadth of teams/programs managed.
• Proven coaching and leadership skills, with the ability to lead teams collaboratively toward excellence and effectiveness.
• Strong project and process management skills, including scope definition, time and budget estimation, and contractor/vendor management.
• Extensive experience managing operational budgets, including expense tracking and forecasting for future costs.
• Working knowledge of building systems and equipment operation and maintenance.
• Knowledge of site safety and building code compliance, including OSHA, ADA, and fire code requirements.
• Excellent verbal and written communication skills.
• High emotional intelligence with strong conflict resolution and interpersonal skills.
• Strong ability to build and strengthen relationships with staff, volunteers, donors, vendors, and community members.
• Strong organizational and time‑management skills with attention to detail; able to resolve problems under pressure and make sound decisions.
• Dependable and accountable to deadlines and commitments.
• Action‑oriented and results‑driven, with a strong track record of bringing projects to completion.
• Strong computer skills, including proficiency in Microsoft 365 (especially Excel) and the ability to learn tools such as AppFolio and Asana.
• Must have a valid driver’s license.

Work Environment & Physical Demands

• Ability to move about all phases of Community First! Village.
• Exposure to all outside weather conditions, including wet or humid conditions, fumes, airborne particles, and moving mechanical parts and equipment.
• The noise level in the work environment is usually moderate; occasional high noise levels may be expected.

Benefits

• Day one 100% employer‑paid Health, Dental, Vision, Life, STD & LTD Insurance.
• Generous Paid Time Off & Holiday Pay.
• Matching 401(k) Retirement Plan.
• Corporate Discount Program.
• Professional Development Opportunities.
• Employee Assistance Program.
• Paid Parental Leave.
• Wellness Partnership Benefits.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

MLF is committed to creating a diverse environment and is proud to be an equal opportunity employer. Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, genetics, disability, marital status, or sexual orientation in accordance with federal and state law.