Senior ServiceNow IRM & SecOps Consultant — Delivery Lead

• Engage and deploy client projects across ServiceNow applications (e.g., IRM, SecOps, etc.), ensuring high-quality delivery.
• Serve as a client contact for engagements, building trusted relationships and managing expectations.
• Translate complex business requirements into scalable, effective ServiceNow solutions.
• Facilitate workshops and design sessions with clients to shape solution direction.
• Configure, customize, and extend ServiceNow applications, while overseeing execution by staff-level team members.
• Deliver product demos to prospective clients, showcasing ServiceNow capabilities and Crowe’s approach.
• Support proposal development, SOW creation, and pre-sales activities.
• Mentor and train junior staff, supporting their technical and consulting skill growth.
• Contribute to internal best practices, accelerators, and knowledge sharing to enhance delivery quality.
• Collaborate with leadership on thought leadership and practice-building initiatives

Requirements

• 2+ years of direct ServiceNow implementation experience
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field preferred
• Strong hands-on experience configuring and implementing ServiceNow solutions
• Proficiency with ServiceNow development (JavaScript, Business Rules, Workflows, UI Policies, etc.)
• Familiarity with ServiceNow integrations (REST/SOAP APIs) and third-party tools
• Excellent communication, facilitation, and client-facing presentation skills
• Proven ability to lead ServiceNow delivery projects and guide junior staff
• Experience with business development activities (demos, proposals, pre-sales discussions) – Preferred
• Strong problem-solving and organizational skills.
• Certifications: ServiceNow Certified System Administrator (CSA) – Preferred; One or more ServiceNow Certified Implementation Specialist certifications – Preferred; Certified Application Developer (CAD) – a plus.

ATS Optimization Keywords
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Hard Skills

• ServiceNow implementation
• ServiceNow development
• JavaScript
• Business Rules
• Workflows
• UI Policies
• ServiceNow integrations
• REST APIs
• SOAP APIs

Soft Skills

• communication
• facilitation
• client-facing presentation
• leadership
• problem-solving
• organizational skills

Certifications & Qualifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist
• Certified Application Developer (CAD)