Job Description
ACTIVE SECURITY CLEARANCE AT THE TS/SCI POLYGRAPH LEVEL IS REQUIRED.
Join a team designing architecture and developing solutions that support organizational needs. We are seeking an innovative, motivated professional to contribute to a highly skilled team operating in a hybrid cloud environment. The ideal candidate will have strong hands‑on technical experience; AWS experience is a plus. We value a collaborative team environment and a commitment to continuous learning and professional growth.
Job Responsibilities
- Install, configure, troubleshoot, upgrade, and maintain self-hosted ServiceNow implementations.
- Create custom workflows.
- Build service requests to meet business and technical requirements.
- Develop views and reports as needed.
- Implement integrations and process automation using ServiceNow Orchestration.
- Perform system, integration, and Section 508 compliance testing.
- Monitor application health, usage, and compliance.
- Assess current ServiceNow usage and recommend enhancements to improve efficiency.
- Develop scripts to automate routine tasks.
- Train and mentor junior team members.
The annual base salary range for this role is $153,000-$181,000 (USD), which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from the posted hiring range based upon geographic location, work experience, education, and/or skill level, among other factors.
Required Skills
- Minimum of 2 years of experience as a ServiceNow Administrator/Developer.
- Linux/UNIX system troubleshooting experience.
- Development experience with JavaScript or other high‑level programming languages.
- Familiarity with web‑based user interfaces (HTML, XML, CSS).
- Experience creating and maintaining technical documentation.
- Demonstrated ability to mentor junior team members.
- Excellent communication and interpersonal skills.
Education & Qualifications
- Ten (10) years of experience as a Systems Analyst in programs and contracts of similar scope, type, and complexity is required.
- Bachelor's degree in a technical discipline from an accredited college or university is required.
- Five (5) years of additional Systems Analyst experience may be substituted for a bachelor's degree.
Desired Skills
- Experience managing a self-hosted ServiceNow instance, including performing required upgrades to core ServiceNow applications.
- Java development experience.
- Experience reviewing processes and implementing efficiencies.
- ServiceNow certifications are a plus (e.g., Administrator, Developer).
Compensation and Benefits
Benefits include health, dental, vision coverage; a 401(k) plan with 10% company match and full vesting day one; professional development funds; a student loan repayment program; paid volunteer time; and flexible work arrangements such as modified schedules and leave options.
Nyla is an equal opportunity employer.
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