Senior ServiceNow Developer (hybrid-remote)
About the job Senior ServiceNow Developer (hybrid-remote)
Overview
Senior ServiceNow Developer (hybrid-remote)
About the job Senior ServiceNow Developer (hybrid-remote)
Responsibilities
- Analyze the current environment and propose automation whenever possible
- Coordinate upgrades and changes to the ServiceNow instance
- Managing permissions and access (roles, users, and groups)
- Troubleshoot day-to-day operation and system issues
- Work with the ServiceNow support team to resolve issues
- Setting up notifications, scheduled reports, and alerts
- Maintain Service Catalog and Service Level Management.
- Participation in requirement gathering phase to provide time estimation to client needs.
- Create and update the existing configuration documentation.
- Perform platform upgrades, and review skipped updates due to upgrade.
- Implement best practices in coding and design as per ServiceNow standards and community guidelines.
- Follow the ITIL process to develop solutions
- Find opportunities to automate and enhance the end-user experience.
- Scripting in various areas (Business Rules, Client Scripts, UI Actions, Access Control Lists, UI Policies, Portal Pages, UI Pages).
- Develop integrations with 3rd party tools or ServiceNow modules
Qualifications
- Core Competencies:
- Knowledge of IT service delivery concepts and technology platforms which include, telecom, network, infrastructure, software, and cybersecurity
- Ability to convert business logic into functioning code
- Experience facilitating analysis and planning processes with non-IT (business stakeholders) operations
- Ability to troubleshoot complex systems issues without supervision
- Excellent written and oral communications skills, with the ability to work across all departments
- Minimum Qualifications:
- A minimum of 3 to 5 Years of working experience with ServiceNow modules like Service Portal, HR Service Delivery, HR Onboarding and Transitions and ITSM is an added advantage
- A minimum of 4 years experience with ServiceNow app development.
- 3 to 5 years of development experience with creating simple/complex customer-facing web or mobile applications is a plus
- Basic level understanding of ServiceNow Platform & its capabilities are required
- Understand the business needs and the needs to standardize processes and build this into the design. and being able to transform customer requirements into a high-level (architectural) solution or supporting model
- Good understanding of service-oriented architecture, software application architecture, and the ability to consult with customers about these topics
- Knowledge of web-based protocols and standards (Web services, SOAP, REST, WSDL, XML)
- Good understanding of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations