Senior ServiceNow Developer - FSM (370)

Senior ServiceNow Developer – Field Service Management (FSM)iTech AG is seeking a Senior ServiceNow Developer – Field Service Management (FSM) to support federal programs by designing, developing, and enhancing ServiceNow Field Service Management solutions in secure, scalable, and compliant environments. This role serves as a senior technical contributor responsible for implementing and supporting advanced FSM capabilities that improve operational efficiency, workforce coordination, customer experience, and field service delivery.The ideal candidate brings strong hands-on ServiceNow development experience with deep expertise across FSM modules including work order management, scheduling and dispatch, mobile workforce enablement, customer engagement, inventory management, and field operations optimization. This role requires collaboration with architects, product owners, dispatch teams, field operations staff, and Agile delivery teams to modernize enterprise service delivery capabilities across federal organizations.Roles and ResponsibilitiesDesign, develop, configure, and enhance ServiceNow Field Service Management (FSM) solutions to support federal operational and field service requirementsImplement and support ServiceNow FSM capabilities including: work order management, task management, scheduling and dispatch, mobile workforce enablement, customer communication and self-service, inventory and asset management, route optimization and resource coordinationConfigure and maintain digital work orders, field tasks, assignment rules, dispatch queues, and workflow automationsDevelop and support task bundling, questionnaires, inspection checklists, and compliance verification workflowsConfigure intelligent scheduling and dispatch capabilities based on technician skills, certifications, location, availability, and parts inventorySupport appointment booking and customer scheduling experiences through Service Portal and/or UI BuilderConfigure route optimization and travel efficiency capabilities for field crews and techniciansDesign, develop, and support mobile field service experiences including offline functionality and mobile work executionConfigure time tracking, labor tracking, and field activity reporting capabilitiesSupport collaboration features including chat, file sharing, and communication between dispatchers and field personnelConfigure proactive customer communications including ETA notifications, appointment reminders, and job status updatesDevelop customer self-service portals enabling request submission, appointment booking, and service trackingSupport inventory and asset management capabilities including warehouse inventory visibility, truck stock inventory tracking, consumable and parts usage logging, automated inventory adjustments based on field usageDevelop and maintain integrations between ServiceNow FSM and enterprise systems such as ERP, asset management, GIS, telematics, CRM, and external scheduling platformsBuild and maintain custom applications, workflows, business rules, UI policies, integrations, and Flow Designer automationsCollaborate with ServiceNow Architects to implement scalable, standards-based FSM solutionsParticipate in Agile and SAFe ceremonies including PI Planning, sprint planning, reviews, and retrospectivesPerform code reviews and ensure adherence to development standards and platform best practicesSupport platform upgrades, patching, and performance optimization activitiesTroubleshoot and resolve FSM defects, mobile issues, and production support requestsEnsure configurations and customizations align with federal security, compliance, and accessibility requirementsContribute to technical documentation, knowledge transfer, and operational readiness activitiesSupport organizational change management and end-user adoption efforts for FSM capabilitiesOther duties as assignedMinimum Qualifications5+ years of hands-on ServiceNow development experience3+ years of experience implementing or supporting ServiceNow Field Service Management (FSM) capabilitiesStrong experience configuring and developing within work order and task management, scheduling and dispatch, mobile workforce applications, inventory and asset tracking, customer communication and self-serviceExperience configuring ServiceNow Mobile applications and offline capabilitiesExperience with integrations between ServiceNow and external enterprise systemsStrong experience developing custom ServiceNow applications and platform configurationsProficiency with ServiceNow scripting including JavaScript, Glide APIs, Script Includes, and Flow DesignerExperience working in Agile or SAFe delivery environmentsStrong analytical, troubleshooting, and problem-solving skillsEducation and CertificationsBachelor's degreeServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)ServiceNow Certified Implementation Specialist (CIS) – Field Service Management (FSM)Preferred QualificationsExperience supporting federal government programsExperience with indoor mappingExperience implementing enterprise field service operations, workforce coordination, or logistics management solutionsFamiliarity with asset lifecycle management, warehouse operations, and inventory tracking processesExperience integrating FSM solutions with ERP, GIS, telematics, or asset management systemsStrong experience with Service Portal, UI Builder, and mobile-first user experience designFamiliarity with ServiceNow data model, CMDB relationships, and platform performance optimizationExperience supporting DevSecOps-aligned Agile teamsStrong communication, stakeholder engagement, and collaboration skillsExperience supporting field operations, facilities, logistics, utilities, telecommunications, or public sector service organizationsSecurity ClearanceAbility to obtain and maintain a Public TrustPursuant to government contracts, US Citizenship is requirediTech AG is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.