Overview
Senior ServiceNow Developer — Stamford, CT - hybrid onsite
Duration: 6 months
Key Responsibilities
- Architect, develop, test, and deploy ServiceNow solutions covering core ITSM functions, including Incident, Problem, Change, and Asset Management.
- Transform business challenges into digital workflows that comply with ITIL standards, ensuring a scalable and efficient IT service delivery system.
- Develop and maintain UI policies, client scripts, script includes, and business rules to automate routine tasks, enforce data integrity, and enhance the overall user experience.
- Utilize Flow Designer and legacy Workflow tools to automate key IT and ESG processes, driving consistency and efficiency across operations.
- ESG Integration Reporting — Embedding ESG Solutions
- Lead initiatives to incorporate ESG elements into the ServiceNow platform by building custom applications that track sustainability metrics, environmental performance, social responsibility, and governance indicators.
- Collaborate with ESG, compliance, and business teams to design dashboards and reporting tools that automate periodic reporting and monitor ESG KPIs in real-time.
- Performance Analytics Workspaces — Configure and maintain custom Workspaces and performance analytics dashboards to visualize data, monitor trends, and uncover insights that drive continuous improvement in both IT service operations and ESG outcomes.
- Provide actionable insights by integrating and correlating ITSM data with ESG metrics, ensuring that digital workflows support corporate sustainability and governance goals.
- Integration API Management — Data Connectivity
- Develop robust REST APIs and scripted REST API integrations to connect ServiceNow with external systems such as dedicated ESG data providers, and other enterprise platforms.
- Ensure a seamless data flow that supports effective decision-making, compliance reporting, and real-time monitoring across ITSM and ESG domains.
Required Qualifications / Technical Skills
- o610 years of hands-on ServiceNow development experience with a strong focus on ITSM modules.
- oDemonstrated experience integrating and managing ESG-related processes or sustainability reporting within digital platforms is highly desirable.