Senior ServiceNow-Assist DeveloperWe are looking for a motivated Senior ServiceNow-NowAssist Developer responsible for designing, developing, and implementing advanced AI-powered solutions to enhance user experiences, business processes, and automation. This role focuses on Agentic AI capabilities & Virtual Agent, leveraging NowAssist (GenAI), across HR Service Delivery, IT Service Management & IT Operations Management.Key ResponsibilitiesAI Solution Design: Architect and deploy intelligent, context-aware solutions using NowAssist, AI Agent Studio, and Virtual Agent Designer.Agentic AI Development: Build and configure Agentic AI flows using both Out-of-the-Box (OOTB) and custom agents.IntegrationHub & API Management: Develop and manage complex integrations with third-party systems (e.g., Azure, AWS, Workday) using REST/SOAP APIs and IntegrationHub spokes.Proactive Automation: Implement Predictive Intelligence, Task Intelligence, and RAG (Retrieval-Augmented Generation) architectures.Platform Development: Customize ServiceNow applications using JavaScript (client/server-side), HTML, CSS, and Business Rules.Technical Leadership: Create technical design documentation, architecture diagrams, and user stories while mentoring junior developers.Collaboration: Work with stakeholders to define requirements, particularly in HRSD and ITSM modules.Experience with Agentic AI and Now Assist Skill Kit.Familiarity with Machine Learning Operations (MLOps) and data science concepts.Experience in Agile/DevOps environments.Required Skills and QualificationsExperience: 10+ years in ServiceNow development; 8–10+ years of overall IT experience.NowAssist/GenAI: Proven experience with NowAssist, Prompt Engineering, and building GenAI workflows.ServiceNow Modules: Strong expertise in ITSM, ITOM, ITAM, and HRSD.Scripting: Advanced proficiency in JavaScript.Architecture: Experience with CMDB, Discovery, and data modeling.